Question 1

What is Timeo?

Accepted Answer

Timeo is an AI-powered scheduling software that automatically creates optimal employee schedules in seconds. It uses advanced constraint-solving algorithms to consider employee availability, skills, preferences, labor regulations, and your staffing requirements — generating conflict-free schedules that ensure proper coverage while respecting all your business rules.

Question 2

How does the AI scheduling work?

Accepted Answer

Timeo uses Google OR-Tools, the same optimization engine used by major logistics and scheduling companies worldwide. When you click Generate, the AI evaluates thousands of possible schedule combinations, checking each against your constraints: employee availability, minimum/maximum hours, staffing requirements, shift preferences, and labor rules. It finds the optimal solution that satisfies all requirements — typically in under 30 seconds.

Question 3

How is my data protected?

Accepted Answer

Security is a top priority at Timeo. All data is encrypted in transit using TLS 1.3 and encrypted at rest using AES-256 encryption. We use Clerk for enterprise-grade authentication with support for SSO, two-factor authentication, and role-based access controls. Our infrastructure runs on secure, SOC 2 compliant cloud providers. We never share your data with third parties, and you maintain full ownership of all your data.

Question 4

Where is my data stored?

Accepted Answer

Your data is stored in secure PostgreSQL databases hosted on enterprise-grade cloud infrastructure. All data is backed up regularly with point-in-time recovery capabilities. We use geographically distributed servers for reliability and low latency. For European customers, data is processed in compliance with GDPR requirements.

Question 5

How do I import my existing schedule/employee data?

Accepted Answer

Timeo offers multiple ways to import your data. You can connect directly to Homebase to import employees, availability, and schedules automatically. You can also upload spreadsheets (Excel/CSV) with employee information, or use our AI chat to describe your team — just say something like 'I have 6 employees: Anna works mornings, Ben works evenings...' and the AI will set everything up for you.

Question 6

How do employees view their schedules?

Accepted Answer

Once you publish a schedule, employees can view their shifts through secure, shareable links — no app download required. Each employee can see their personal schedule on any device (phone, tablet, computer). You can share links individually or post a team schedule link. Schedules are always up-to-date, so when you make changes, employees see them instantly.

Question 7

What scheduling rules and constraints can I set?

Accepted Answer

Timeo supports comprehensive scheduling constraints: employee availability (weekly patterns and specific dates), minimum and maximum hours per employee, required staffing levels by time slot and department, shift templates (allowed start/end times), employee skills and role requirements, time-off requests, and custom labor rules. The AI respects all constraints automatically — no manual conflict checking needed.

Question 8

Does Timeo integrate with other systems?

Accepted Answer

Yes! Timeo currently integrates with Homebase, allowing you to import employees, availability, and scheduling data seamlessly. We're actively building integrations with other popular HR and payroll systems including When I Work, Deputy, and Gusto. Have a specific integration request? Let us know — we prioritize based on customer needs.

Question 9

How much does Timeo cost?

Accepted Answer

Timeo offers a generous free plan that includes core scheduling features for small teams. Pro and Business plans unlock advanced features like unlimited schedules, more employees per schedule, advanced constraints, and priority support. No credit card is required to start, and you can upgrade or downgrade anytime. Visit our pricing page for current plan details.

Question 10

What happens when I hit plan limits?

Accepted Answer

When you approach your plan limits (like daily AI chat messages or solver runs), you'll see a friendly notification. You can continue using other features normally. Limits reset daily or monthly depending on the feature. If you consistently need more, upgrading is simple — your data and settings transfer automatically. We never delete your data if you hit limits.

Question 11

What industries does Timeo work for?

Accepted Answer

Timeo works for any business with shift-based scheduling needs. Our customers include restaurants, cafés, retail stores, healthcare clinics, hotels, warehouses, cinemas, salons, gyms, and field/professional services teams. If you have employees working shifts or schedules that need optimization, Timeo can help — whether you have 5 employees or 500.

Question 12

How do I get started?

Accepted Answer

Getting started takes about 2 minutes. Create a free account (no credit card needed), set up your store with operating hours and timezone, add your employees with their availability, then click Generate to create your first schedule. Our AI chat assistant can guide you through each step — just describe what you need in plain English.

Question 13

Can I customize schedules after they're generated?

Accepted Answer

Absolutely! Timeo generates optimal schedules automatically, but you always have full control. You can drag and drop shifts to different times or employees, add or remove individual shifts, adjust shift durations, or regenerate the schedule with different constraints. The AI handles the heavy lifting; you make the final call.

Question 14

Do I need to install anything?

Accepted Answer

No installation required. Timeo is a modern web application that works in any browser (Chrome, Safari, Firefox, Edge). Access it from your computer, tablet, or smartphone — your data syncs automatically across all devices. There's no software to download, update, or maintain.

Question 15

What kind of support do you offer?

Accepted Answer

All users have access to our comprehensive help documentation and AI chat assistant for guidance. Pro and Business plans include priority email support with faster response times. For Business customers, we offer dedicated onboarding assistance and can help with custom setup. Have questions? Our team is always happy to help.

Frequently Asked Questions

Frequently Asked Questions